Facilities
More information on booking, facilities and access.
Here at Swansea Grand Theatre we endeavour to make our theatre accessible to all. We are an historic building and we've made changes to ensure your visit is as enjoyable as possible.
Booking
Our friendly Box Office team can provide seat recommendations and answer any questions you might have.
Our Box Office is open 10.00am - 4.00pm Monday to Saturday on non-show days and from 12.00pm until 15 minutes after curtain up on show days. For Sunday shows, Box Office is open 1 hour before the start time.
Minicom: 01792 654456
Parking
A number of blue badge spaces are available in the pay and display car park on Singleton Street opposite the theatre. The main theatre entrance has a large drop off area.
Wheelchair Access
We have a lift in our Box Office foyer that provides access to the wheelchair spaces in the Grand Circle and the Arts Wing Depot Studio. There is level access for wheelchair users into the Stalls and the Malthouse Bar.
There are a limited number of wheelchair spaces, please contact our Box Office team to discuss your accessibility needs. We are unable to provide loose seats as companion seats, our wheelchair spaces will provide a fixed companion seat next to the wheelchair. Two wheelchair spaces are located at the back of the auditorium with easy access through our Stalls corridor. Our Front of House Team is on hand to assist you during your visit.
The Stalls area has one wheelchair space closer to the front with a side view of the stage. We cannot allow motorised scooters in this area due to size limitations. Should you choose this seat, we recommend visiting in a standard size wheelchair (36 inches tall, 25 inches wide and 32 inches long).
Please contact our box office team if you have any additional / different accessibility needs not covered above or if you feel you require more information. We will be happy to assist you further, you can contact us by phone 01792 475715 or email swansea.grandreservations@swansea.gov.uk
Grand Circle and Upper Circle Seats
There are two wheelchair spaces available in the Grand Circle. Customers must be able to evacuate via the staircase or transfer into an evacuation chair in an emergency. We also advise any customers with mobility needs to consider alternative seating in stalls. Our wheelchair space is located at the back of the auditorium with a central view.
Grand Circle entrance Width 1.4m Height 2m
Transferring from a Wheelchair
Customers can transfer from a wheelchair or mobility aid into a seat; however, these must be stored outside of the auditorium in a designated area under the staircases. Customers should be confident to evacuate independently in an emergency. We ask that customers with accessibility needs attend with a companion to assist them throughout their visit.
Seating
The dimensions of our seats are
Width - 0.5m
Depth - 0.4m
Seat height - 0.4m
Legroom - 0.4m
If you feel this is unsuitable for your needs, please contact our Box Office team. The auditorium has several armless seats which provide a larger space and easier access for customers. These are in the Stalls and Grand Circle levels only.
Depot Studio
The Depot Studio is located on the 3rd floor of our Arts Wing. There is lift access with accessible toilets and flat access into the studio. There are limited spaces for wheelchairs, therefore it is important to contact our Box Office team regarding your accessible space.
Depot Studio Entrance
Width 1.6m Height 2m
Accessible Toilet
Width 0.9m Height 2m
Accessible Toilet and Changing Facilities
We have an accessible toilet on the ground floor near the Malthouse, one in the Arts Wing and a Changing Places toilet with hoist near the Box Office. Please see a member of our team for a Radar key. If you have any sensory impairment, please use our accessible toilets to avoid noisy hand dryers.
Malthouse Accessible Toilet
Width 0.8m Height 2m
Box Office Accessible Toilet
Width 0.9m Height 2m
Our Building and How to Get Around
Main Box Office Entrance
Accessible Entrance
Width 1.6m Height 2.1m
In our main foyer area, you will find the cafe, toilets and our Box Office. You will be met by our friendly staff to guide you through your visit.
Malthouse Bar Entrance
Width 1.4m Height 2m
Open at 6pm on Performance Days.
Box Office Cafe - 10am-2.30pm & 5.30pm until after the interval.
Lift Access
Our Box Office lift provides access to
1st Floor - Grand Circle
2nd Floor - Upper Circle
3rd Floor - Depot Studio
Lift Doors
Width 0.8m Height 2m
Interior Dimensions
Width 1m Height 2.2m
Main Auditorium
Stalls
There are two entrances to the Stalls.
Seats 1 - 14 - Malthouse Bar side. There are 92 steps from the Box office to this entrance.
Seats 15-31 - There are 55 steps from the Box Office to this entrance.
Toilets for this level are on either side of the auditorium, located in the Box Office and outside the Malthouse Bar. Both sides have an accessible toilet.
Grand Circle
Seats 1-18- There are 132 steps from the Box Office to this entrance, including 1 flight of stairs.
Seats 19-42-There are 75 steps from the Box Office to this entrance, including 1 flight of stairs.
There are toilets outside the auditorium, nearest the Grand Circle. The nearest accessible toilet is located in the Box Office Foyer via the lift. The auditorium has a handrail on the outer edges but not in the centre blocks.
Upper Circle
Seats 1-18-There are 180 steps from the main entrance, including 2 flights of stairs.
Seats 19-42 - There are 100 steps from Box Office to this entrance including 2 flights of stairs.
There are toilets located outside the auditorium on this level.
Our Grand and Upper Circle seating have steps to access the auditorium seats. Customers must be aware that tickets bought for the Upper Circle are accessible via a lift in our box office, however there are steep stairs to access those seats. Customers with limited mobility are strongly advised to book seating in the Stalls.
Restricted Viewing or Side Views
Seating behind pillars and extreme side views of the stage will be classed as restricted viewing. Please speak to our Box Office team to find out more information on restrictions to the stage. Restrictions with staging/equipment may apply on the day of the performance and our team will offer you alternative seats to ensure you have an enjoyable experience with no restrictions.
Baby Changing
Baby changing facilities are available on the ground floor female toilet (nearest to The Malthouse) and in the male toilets on the Grand Circle level (Box Office side). Our accessible toilet in the Box Office is also available.
Pushchair parking is available on the ground level at the bottom of each staircase and are left at the owners' risk.
Assistance Dogs
Assistance dogs are welcome throughout the building. If you require your dog to be cared for during the performance, please contact Box Office team prior to the performance.
Hearing System
We have a Sennheiser Infrared Loop System to enhance your theatre experience. Please collect a headset from the Box Office.
British Sign Language Interpreted Performances
We programme BSL interpreted performances for our most popular theatre productions. Our Box Office can recommend the best seats for visibility of the interpretation.
Autism Friendly
We pride ourselves on being a neurodiverse friendly venue promoting an enjoyable experience for all. We can cater for all needs and have staff on hand to help throughout your visit. Accessible toilets are available if our main toilets are too busy and loud. We have ear defenders to loan for the performance, please ask our Front of House Team. We can provide sensory aids or ear defenders to reduce noise levels. A visual story of the theatre is also available to prepare you for your visit. A chill out / quiet area is available for every performance for any dis-regulated moments.
Relaxed Performances
Our relaxed performances offer an opportunity for visitors with Autistic Spectrum Disorders or learning/sensory needs to enjoy theatre in a relaxed and informal environment. The audience is free to make noise or move around and we offer a quiet space away from the auditorium. We have experienced volunteers from the local National Autistic Society for selected performances who are trained in behaviour management.
RP tickets can be bought online and we offer a no-questions-asked refund policy right up until the moment the show starts. If you have any access enquiries, please contact swansea.grandfrontofhouse@swansea.gov.uk.
Audio Description
We make sure that some of our best shows are accessible to visually impaired visitors with audio described performances. We have a number of headsets available for use. Please collect your headset from the Box Office.
Hynt
Hynt card holders are entitled to a free advance ticket for a personal assistant or carer. To find out more about the nationwide Hynt scheme, call 0344 225 2305 or visit hynt.co.uk(opens new window). Please note, Hynt card tickets cannot be purchased online, book via our Box Office. Hynt might be exempt from private hires/ VIP experiences.
Resources
Our brochures are available digitally or in large print and braille by request, please contact Box Office.
Please note that strobe lighting is sometimes used in shows, we place notices at the auditorium entrance when this is the case.
