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Privacy information

Swansea Council is the data controller for the personal information you provide here.

When you provide us with your personal information in order to make a booking, you are providing it to Swansea Box Office, which is a part of Swansea Council.  While Swansea Council is the data controller for the personal information you provide, the Box Office uses several partner companies to process various parts of that data on its behalf.

When we have someone else help us handle an aspect of our business, we will pass them some of your data so that they can do their work. We will only ever give them the minimum information that they need and it will always remain under our control. This means that they can only do with your data what we tell them to, and they can't keep it once they no longer need it or pass it on to anyone else.

Our booking system is operated on our behalf by Spektrix, a trusted company which provides ticketing services to over 400 organisations throughout the world.  Our email communications facilitator is Dotdigital, which is a trading name of Dotdigital EMEA Limited (Company number 03762341).

Our payment provider is Opayo.  It is important to note that the financial information which you provide in order to complete your booking (i.e. your payment card details) is processed separately from the rest of your booking and the data is stored separately by Opayo from the rest of your personal data.

Swansea Box Office participates in the Audience Finder initiative which is run by the Audience Agency.  Anonymised data from our ticket sales is fed through to the Audience Agency in order to compile statistical analyses in order to support our business planning and our funding obligations.  The Audience Agency's Privacy Policy gives you detailed information on when and how they collect and process personal information.

By purchasing tickets for one of our productions, you do not have to sign up to receive any further marketing communications from us.  We would however love to stay in touch with you so that we can keep you informed of future productions, our special offers and our other news.  If you would like to be on our mailing list, you can either tick the box when you purchase your ticket, sign up on the website or you can email Swansea.GrandMarketing@swansea.gov.uk

For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate Privacy Notice on our website.

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